Jacob Stephens

Work

IT Manager and Full Stack Developer

Educational Travel Adventures | Feb 2022 - Present | United States, Remote

• Transitioned web application credit card payment system to PCI compliance, developing code that interfaced with the merchant processor's API
• Overhauled lead management system, including creation of internal API
• Upgraded code and servers to run new major version of server-side programming language
• Reconfigured test environment infrastructure to make the development environments for the team a near exact replica of the production environment
• Implemented a variety of approaches to improve web application performance, including optimizations to the underlying relational database system and queries the code uses to interface with it
• Lead a team of developers

Web Developer and Client Support Specialist

Sharp Innovations | Nov 2021 - Feb 2022 | Conestoga, PA

• Cut database migration process from hours to minutes using SQL and PHP
• Supported web customers ranging from aesthetic site revisions to security patches to Linux command line email troubleshooting
• Structured team work process by creating a task board to organize work more effectively than the previous email inbox task management system

Web Development Freelancer

Steward Goods | Mar 2020 - Nov 2021 | United States, Remote

• Developed progressive web app for a township supervisor campaign
• Optimized sites, attaining perfect scores on Google's Core Web Vitals
• Implemented PCI compliant subscription functionality on website with Stripe
• Engineered a content management system using PHP and MySQL
• Produced a website for an athletic mentoring program

Graphic Designer

15 East Creative | Sep 2019 – Nov 2021 | United States, Remote

• Edited photos with Photoshop, making photos usable in new contexts
• Planned content layouts with InDesign, capturing complex ideas in diagrams
• Drew illustrations with Illustrator, making spaces more navigable

Ecommerce Business Operator

Steward Goods | May 2018 - Mar 2020 | Elverson, PA

• Bought items in bulk from people liquidating their possessions
• Sold items individually through online retail
• Operated an online store selling and shipping goods

Computer Support Analyst

Alvernia University | May 2018 - Nov 2018 | Reading, PA

• Fixed users' computer problems remotely and on-site
• Maintained campus computers through re-imaging
• Managed technology inventory

Computer Technician

Kingdom Supply | Jan 2018 - Sep 2018 | Schaefferstown, PA

• Refurbished electronics
• Collected and analyzed refurbishing department data using Excel
• Created imaging process to speed up new employee computer setup